Frequently Asked Questions

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://stickyballsboutique.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@stickyballsboutique.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@stickyballsboutique, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

The regular shipping time is 15-20 business days, however, due to high demand, it could be delayed. Shipping time for books is usually 2-5 business days in North America and 5-12 business days international. Trackable shipping is also provided.

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. If you happen to be in a country that we don't deliver, we will notify you and refund the total amount of your purchase.

We offer FREE worldwide shipping except for books which is calculated as per shipping partners.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, unopened, and in its original packaging. Tracking number is also required otherwise refund will not be issued. You’ll also need the receipt or proof of purchase.

The return shipping costs will be paid by the customer. We do not pay for or provide shipping labels for returns. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@stickyballsboutique.com with the details. We’ll respond within 48 hours.

If for some reason you don't like the product, the return shipping costs will be paid by the customer. We do not pay for or provide shipping labels for returns. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.