1. What is your return policy?
- Our return policy allows for returns within 14 days of receiving your item, as long as it is in its original condition and packaging.
2. How do I initiate a return?
- Please contact us using the provided link for any return requests.
3. Who pays for return shipping costs?
- The customer is responsible for paying the return shipping costs.
4. Can I exchange an item instead of returning it?
- Yes, you can make a separate purchase for the new item and return the original item.
5. What types of items cannot be returned?
- Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases cannot be returned.
6. What forms of payment do you accept?
- We accept Visa, Mastercard, American Express, Discover, Diners Club, and Interact. We also accept Shop Pay, Apple Pay, and Google Pay.
7. Do you accept debit cards?
- Yes, we accept most debit cards, but please note that some may not work.
8. Can I ship my package to a different address than my billing address?
- Yes, but you must contact your credit card company to add the shipping address to your account's files.
9. How do you protect my credit card information?
- We use secure server software to encrypt all personal data, including credit card numbers, names, and addresses.
10. Will my credit card information be stored?
- No, we do not store credit card information.
11. How long does it take to process a refund?
- We will notify you once we receive and inspect your return. If approved, it may take some time for your bank or credit card company to process and post the refund.
12. Do you ship to military or P.O. box addresses?
- No, we do not ship to military or P.O. box addresses.
13. What if I receive a defective or damaged item?
- Please contact us immediately so we can evaluate the issue and make it right.
14. Can I track my order?
- Yes, you will receive a tracking number once your order has shipped.
15. How long does it take to process an order?
- Orders are held until all verifications are completed, per our policy. Large orders may be reviewed, which could cause a delay in shipping.